Heath Diesel’s Warranty
Heath Diesel components and systems are designed to conform to vehicles operated within maximum load specifications. All Heath products are backed by our warranty and reputation earned from a long history of customer satisfaction. Below is an overview of the warranty-coverage terms for the components, assemblies and sub-systems that comprise Heath Diesel’s offerings.
For equipment not manufactured by Heath, please refer to Mfr. Warranty
Heath Diesel Inc (Heath) warrants to the original purchaser that any Heath manufactured or branded parts purchased shall be free from defects in material and workmanship. A defect is defined as a condition that would render the product inoperable. This warranty does not cover deterioration of plating, paint or any other coating. Heath liability is limited to the repair or replacement, at Heath’s option, of any warrantable product returned prepaid with a complete service history and proof of purchase to the factory. A valid proof of purchase is a dated bill of sale. Repaired or replaced product will be returned to the customer freight collect. Accepted warranty units which have been replaced become the sole property of Heath. All Heath products are subject to the provisions stated herein regardless of mileage.
Product returned for warranty determination must be accompanied by a Return Material Authorization (RMA) number obtained determination must be accompanied by a Return Material Authorization (RMA) number obtained in advance from a Heath customer service representative. Heath will be the final authority on all warranty decisions.
This warranty shall not apply to any unit which has been improperly stored or installed; subjected to misapplication, improper operating conditions, accidents, or neglect; or which has been improperly repaired or altered or otherwise mistreated by the owner or his agent.
Labor costs incurred by the removal and replacement of a HEATH product, while performing warranty work, will be the responsibility of the vehicle owner. In no case does the obligation of HEATH DIESEL INC exceed the original purchase price of the product as indicated on the original bill of sale. Warranty coverage applies only to the HEATH product which shall be covered (6-month, 1-year, 3-year, 5-year or 7-year) of the original vehicle it was installed upon, to the original purchaser.
Except as set forth in this warranty, HEATH disclaims any implied warranty, including implied warranties of merchantability and fitness for a particular purpose. HEATH also disclaims any liability for incidental or consequential damages including but not limited to, repair labor, rental vehicles, hotel costs or any other inconvenience costs. This warranty is in lieu of all other warranties or guarantees, either expressed or implied, and shall not extend to any consumer or to any person other than the original purchaser residing within the boundaries of the continental U.S. or Canada.
*Ltd. warranty does not cover service conditions (i.e. environmentally affected corrosion, acids and soot accumulations due to out-of-tune engine, or excess heat-damage due to overly-rich fueling conditions resulting from systems failures)
| Heath Diesel Power Reliability & Performance Enhancing Components | |
|---|---|
| Heath Cold-Air intake system | 5-Year Ltd. |
| Heath Turbo-Master mechanical waste-gate controller (boost controller) | 7-Year Ltd. |
| Heath Water-Mist Injection system (charge-air cooler) | 3-Year Ltd. |
| Heath Max E Tork engine calibration program (prom / pcm) | 7-Year Ltd. |
| Heath PMD Isolator system (pump-mounted driver module bypass / replacement system) | 7-Year Ltd. |
| Heath Fuel Injector (standard OEM and High Output) | 1-Year Ltd. |
| GM and Delco brand, factory-issue service components (CDR, 12553327, balancer, pulley, glow plugs, etc)---any GM service part supplied by Heath | 6-month Ltd. |
| Heath Heavy-Duty Fuel Lift-pump | 1-Year Ltd. |
| Heath Super-Flow exhaust systems (heavy-duty aluminized steel) and Hi-Flow 2.5” crossover pipe (stainless-steel) | 3-Year Ltd. |
| Gauges and mounts | 1-Year Ltd. |
| Heath Super-Flow exhaust systems and Hi-Flow 2.5” crossover pipe (stainless-steel) | 7-Year Ltd. |
| Aftermarket towing mirrors pass thru manufacturers warranty handled by manufacturer | Manufacturer pass-thru. |
| Heath Econo-Mizer Propane Injection system | 1-Year Ltd |
| Heath Cooling system components and systems (water pump, fan clutch, blade, thermostat, gaskets | 1-Year Ltd. |
Return Policy
Heath Diesel Inc accepts returns on all new merchandise.
Note that all returns are subject to a 30% restocking fee. Include all original packaging, manuals, and ancillary materials in order to avoid being charged for any missing or damaged components.
Reimbursement eligibility for returns is as follows:
- Within 90 days of invoice date: refund, less any restocking fees
- After 90 days of invoice date: no returns or adjustments
Refunds will be given on parts only. Labor or installation costs, shipping, or any other charges are excluded. All parts must be returned in the original package, cannot be damaged or used/installed, and must be in original condition. All returned parts must be sent freight prepaid and are subject to a restocking fee.
Return Procedure
For all returns, please call (877) 894-6266 for a Return Material Authorization (RMA).
When packaging your parts for return shipment, write the RMA number on the outside of the box in large, easily visible letters, and include a copy of the original invoice in the package.
We strongly recommend packing any parts with fragile components with sufficient padding. Note: we are not responsible for products being returned to HDI that are damaged mid-shipment.
Return the package(s) freight prepaid to:
Heath Diesel Inc
161 Mission View Rd
Ellensburg, Washington 98926
Under Shipments / Over Shipments
Any shortages or overages must be reported to Customer Service at (877) 894-6266 within 15 days from date of invoice.
